After Sale Support

SERVICES

Afra’s renowned and prompt after sales support is the best in the region and includes installation, trainings on the use of the product, comprehensive warranty extension programs, AMC etc. A strong team of factory trained service staff provides the best in class support in AGCC countries, West and East Africa with resident Engineers through out the region.

The service team is managed by a Chief Engineer and dedicated Service Coordinators and Advisors who have years of experience in the industry. The staff strength is as follows.

Mechanical Engineers : 10
Electrical and Electronic Engineers : 4
Trainers : 3

Spares

AFRA has almost AED 1.5Million worth of spare parts stored warehouse at AlQusais Ind. Area 4 ,Dubai to meet any emergency and to ensure timely supply of spares. Dedicated Spare Parts Coordinator is in place to ensure that the right spares are sourced and supplied in time.

CUSTOMER CARE

An independent and dedicated customer care department monitors the service calls and feed backs from the client on all service and spares related matters.

Feed backs are taken promptly over phone, email and actions are taken swiftly to ensure ultimate customer satisfaction.